Energy – Smith Family Story
The Smith family consists of John, a full-time construction project manager, and Sarah, who works part-time as a receptionist. They have two primary school aged children. Despite both parents working, the Smith family has been struggling to pay their energy bills and have accumulated significant energy debt over a period of time.
John and Sarah work hard to make ends meet, but their combined income is not enough to cover all their expenses, including their energy bills. They live in an older, poorly insulated house, which means their heating bills are higher than average during the winter months. On top of that, their electricity usage has increased due to both parents working from home on a regular basis.
As a result, the Smith family has fallen behind on their energy bills and are now facing action from their energy supplier. They are worried about how they will keep their home warm, cook meals and carry out other household tasks without power.
To make matters worse, they have noticed the impact of their financial stress on their children who have become anxious and asking their parents why they are always worried about money.
The Smith family decided to seek help from us.With the support of our Energy adviser they were able to negotiate with their energy provider, who offered to put them on a payment plan to help them pay off their energy debt. The Energy adviser was also able to connect the family to other local charities and support services that could offer other assistance.
With our Advice and support the Smith family was able to pay off their energy debt and avoided any action from their energy providers. They also received advice on how to reduce their energy usage and make their home more energy-efficient, which helped to lower their energy bills in the longer term.
By taking proactive steps to address their energy debt and seek help from us, the Smith family was able to overcome their financial struggles and ensure that their home remained warm and comfortable for the family.