Client Stories

George is a 78-year-old man living in a modest social housing flat in a quiet neighborhood. For over 50 years, he shared his life with his wife, Margaret. She was his rock, taking care of the household finances and ensuring everything ran smoothly. But when Margaret passed away suddenly six months ago, George’s world turned…

Margaret is an 82-year-old retired widow living alone in the home she shared with her late husband for over 40 years. The house, though modest, holds decades of memories and is her pride and joy. With no mortgage and a steady income from her State Pension and a private pension her husband arranged, Margaret appears,…

Sarah is a 34-year-old single woman who lives alone in a small, rented flat. She has mild learning difficulties, which affect her ability to manage her finances and navigate complex systems. Sarah receives Employment and Support Allowance (ESA) and Personal Independence Payment (PIP), both of which provide her with a modest income. On paper, she…

Pension Credit Story Pension Credit – Don’t miss out on your entitlement – check your eligibility with one of our advisers There are a number of myths surrounding the eligibility for pension credit and many people are not claiming because they have been told by friends or family that they won’t be eligible. Some of…

The Smith family consists of John, a full-time construction project manager, and Sarah, who works part-time as a receptionist. They have two primary school aged children. Despite both parents working, the Smith family has been struggling to pay their energy bills and have accumulated significant energy debt over a period of time. John and Sarah…

Fiona has recently been widowed and lives in Social housing. She receives Universal Credit (UC) and Housing Benefit (HB). Fiona is unable to work due to her severe health problems, she was referred to us by a friend. Reason client needs advice: Unable to work due to severe health issues, Fiona was struggling to make…

We were recently visited by a mother and young daughter at one of our hubs as the family faced multiple challenges. The mother did not speak english and was using her daughter as an interpreter which was not ideal due to her very young age. One of our team recognised the accent and tried to…

John, aged 41, came to the Waltham Abbey hub at a low period in his life where his anxiety and depression was getting worse due to his personal financial circumstances.