Citizens Advice Epping Forest District

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

If you are one of our referral partner organisations you can make a direct referral to our service using Frontline. You need to have a username and password to access this referral portal

How we can help you

We operate a phone first service.

Step 1. Phone for free on 0808 278 7855  between 9.30am and 2.30pm on Tuesday to Thursday to speak to an adviser. (note that between 2.30pm -4pm you can leave a message and an adviser will call you back as soon as possible)

Step 2. You will have an initial assessment on the phone and will be given an appointment with us if you need additional face-to-face assistance.

We do not run drop-in sessions.

In addition to our General Advice service we offer a specialist Debt Advice, Employment Advice and a Solicitors Rota offering Free advice on Family and Housing law.

We deliver advice in the community through a number of outreach sites. Click the link below for more info

About Us


Citizens Advice Epping Forest District provides a free, independent and impartial advice service to all comers on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. We aim to provide the advice people need for the problems they face, and also to help improve the policies and practices that affect people’s lives.



Your generosity makes our work possible. Whether you contribute financially or as advocate for good.


Would you like to support us on an ongoing basis but do not have the time to commit to volunteering? 


We use our clients’ experience, stories and evidence to research and campaign for positive change locally and nationally

Help to Claim
Do you need help to make a Universal Credit claim? We can support you to make a new claim for Universal Credit from opening your account to receiving your first full payment. Our trained advisers can help you to:

Get involved where it matters


Our highly trained volunteers come from all sorts of backgrounds and help with everything we do. You could be an Adviser, Telephone assessor, Admin assistant, receptionist, IT support, PR and marketing, fundraising, etc. See the roles we're currently recruiting for. Could you join them?

Our Supporters